Unemployment Self-Help Options and Lobby Scheduling

This form is intended to help claimants figure out the fastest way to get help with their claim and, if necessary,  request in-person appointments at the Unemployment Insurance (UI) lobby located at 707 17th St., Suite 150, Denver, CO 80202. The entrance is on the northeast corner of the building. The doors face 18th Street just north of the Starbucks inside the Hilton.
After reviewing feedback from a large number of UI claimants, our division has made the decision that starting in February 2024, we will move to in-person help by appointment only. In-person lobby assistance will only be offered to those claimants who have made a scheduled appointment in advance.

In-person help is available by appointment. Our lobby availability is limited to no more than 20 appointments per day. We cannot guarantee that you will be helped unless you have an appointment. Our goal is to preserve the lobby for claimants who are in the most need: those with no access to technology, limited technological skills, or special assistive needs.

Our Virtual Agent can provide personalized claim information about your claim status, step, or benefit payment information when you call our Customer Service Center line at . 303-318-9000 or toll-free at 1-800-388-5155. 

If you are simply dropping off paperwork or forms, you do not need to make an appointment. You can deliver your paperwork to our staff in the lobby from 8:00AM to 4:00PM

Our primary self-service option is MyUI+, the central place to file a new claim or manage your existing claim (including requesting benefit payments, reviewing your tax information, updating your address or other contact information, reactivating your claim if you become unemployed again, and much more). You can log into MyUI+ here: MyUI+ Claimant Login .

Not sure how to log into and use MyUI+? We have a selection of FAQs and video tutorials here: https://cdle.colorado.gov/myui-plus 

Additional Resources:

Frequently Asked Questions (FAQs) about claims:  https://cdle.colorado.gov/unemployment/faqs  The FAQs include high-level answers to questions like, "Do I qualify for unemployment benefits?", "How long will it take to receive my benefits?", and "How can I manage my existing claim?"

The UI Claimant Guide  can help you better understand the unemployment process and what could hold up your claim.

Unemployment videos, in both English and Spanish, on our YouTube channel .

If you have reviewed these resources and still have questions, visit the Contact Us page to figure out who to call to help with your problem.

Please use MyUI+ to file your new claim. You can log into MyUI+ here: MyUI+ Claimant Login .

Not sure how to log into and use MyUI+?

We have a selection of FAQs and video tutorials here: https://cdle.colorado.gov/myui-plus 

Don't have access to a computer to file your claim?

Colorado Workforce Centers (WFCs) have computer kiosks you can use and staff who can help with claim questions. You can locate your local WFC here: https://cdle.colorado.gov/jobs-training/workforce-centers

Your local library likely offers public computers can use. You can find your local library here: https://www.coloradolibraries.org/   

Want to talk with someone over the phone? 

Please visit the Contact Us page on our website to find the phone number to call for your claim issue.

Please use MyUI+ to request your benefit payments, if possible. You can log into MyUI+ here: MyUI+ Claimant Login .

Not sure how to log into and use MyUI+?

We have a selection of FAQs and video tutorials here: https://cdle.colorado.gov/myui-plus 

Don't have access to a computer to request your benefit payments?

Colorado Workforce Centers (WFCs) have computer kiosks you can use and staff who can help with claim questions. You can locate your local WFC here: https://cdle.colorado.gov/jobs-training/workforce-centers

Your local library should offer public computers that you can use. You can find your local library here: https://www.coloradolibraries.org/   

Want to talk with someone over the phone? 

Please visit the Contact Us page on our website to find the phone number to call for your claim issue.

Please use MyUI+ to manage your claim, including reactivating it, if possible. You can log into MyUI+ here: MyUI+ Claimant Login .

Not sure how to log into and use MyUI+?

We have a selection of FAQs and video tutorials here: https://cdle.colorado.gov/myui-plus 

Don't have access to a computer to manage your claim?

Colorado Workforce Centers (WFCs) have computer kiosks you can use and staff who can help with claim questions. You can locate your local WFC here: https://cdle.colorado.gov/jobs-training/workforce-centers

Your local library should offer public computer you can us. You can find your local library here: https://www.coloradolibraries.org/   

Want to talk with someone over the phone? 

Please visit the Contact Us page on our website to find the phone number to call for your claim issue.

Our UI Lobby staff can assist claimants in the following situations:

• You have no access to a computer, tablet, or smartphone, and are unable to visit your local workforce center or library.
• You do not know how to use a computer or other technology, and are unable to call our phone number.
• You have attempted both ID.me and USPS in-person identity verification, and were unsuccessful at verifying your identity with either.
• You need to provide us with evidence of a current economic hardship (eviction notice, utility bill, etc.).