Lobby Appointment Request

System Fields
This section is for administrative fields that control how the form operates, and should not be displayed to the user.

Admin Note: This field tracks whether the source of the submission is external (E) or internal (I). Set to external by default but can be changed to internal by pre-filled url.

Admin Note: This field holds an 18-digit Id populated via pre-filled url. Used only if the link source is internal; allows the form submission connector to find the correct record in Salesforce.

Admin Note: This field holds an 18-digit Id populated via pre-filled url. Used only if the link source is internal; allows the form submission connector to find the correct record in Salesforce.
If you need help filing a claim, accessing a claim, or if you need technical support that cannot be provided online or over the phone, you can request an appointment to meet with a CDLE representative in the Unemployment Insurance (UI) lobby.

Once you request an appointment, you will be contacted through email or phone to schedule the appointment.  Please note that the Unemployment Insurance lobby is open by appointment only. The lobby is not open to the public, and you will not be admitted to the building if you do not have an appointment.
Please answer the following questions to continue:

You may continue to request an in-person appointment, but please first check to see if can find the information you need in this list of Frequently Asked Questions.

Be sure to confirm you are using the correct identification number. If you use the wrong number, we will not be able to schedule a lobby appointment for you.


This form is not for scheduling in-person ID.me appointments. To schedule an in-person ID.me appointment, please first schedule a callback by dialing 303-318-9000 or by using the Virtual Assistant. During the callback, a representative can assist you with scheduling an in-person ID.me appointment.

Maximum 255 characters.
You are requesting an in-person lobby appointment for a claimant. Please let them know that you will take their information now and that later another agent will call them back to set up the appointment.
To help us get a better idea of what this claimant needs, please answer the following questions:
Completed/Incomplete Actions




Maximum of 255 characters.

Maximum of 255 characters.

Details Page

Please confirm the following information with the claimant:
Please enter your information below so that we can begin to process your request:

After your request is submitted, our staff will review it and contact you to schedule an appointment time.

Maximum 25 characters.

Maximum 25 characters.

Please enter the date in MM/DD/YYYY format.

SSN = Social Security Number


You will need an email address in order to file an unemployment insurance claim. If you do not have one, contact UI at (303) 536-5615 or (303) 318-9000.



You may select more than one day of the week.

You may select more than one possible time of day.

ADA = Americans with Disabilities Act


Admin Note: This field represents the value of the Link Source field in a numerical format for use in connector logic.

Admin Note: This field represents the value of the "Do you have a claim on file?" question in a numerical format for use in connector logic.

Contact Information